• Access

  – Healthcare services and treatment that meets my needs

• Safety

  – Receive safe and high quality health care that meets national standards
  – Be cared for in an environment that is safe and makes me feel safe

• Respect

  – Be treated as an individual, and with dignity and respect
  – Have my culture, identity, beliefs and choices recognised and respected

• Partnership

  – Ask questions and be involved in open and honest communication
  – Make decisions with my healthcare provider, to the extent that I choose and am able to
  – Include the people that I want in planning and decision-making

• Information

  – Clear information about my condition, the possible benefits and risks of different tests and treatments, so I can give my informed consent
  – Receive information about services, waiting times and costs
  – Be given assistance, when I need it, to help me to understand and use health information
  – Access my health information
  – Be told if something has gone wrong during my health care, how it happened, how it may affect me and what is being done to make care safe

• Privacy

  – Have my personal privacy respected
  – Have information about me and my health kept secure and confidential

• Give feedback

  – Provide feedback or make a complaint without it affecting the way that I am treated
  – Have my concerns addressed in a transparent and timely way
  – Share my experience and participate to improve the quality of care and health services

For more information on the Charter, ask for a flyer on the Australian Charter of Healthcare Rights, or visit www.safetyandquality.gov.au