Do you know your healthcare rights?

  • Access

    – Healthcare services and treatment that meets my needs

  • Safety

    – Receive safe and high quality health care that meets national standards
    – Be cared for in an environment that is safe and makes me feel safe

  • Respect

    – Be treated as an individual, and with dignity and respect
    – Have my culture, identity, beliefs and choices recognised and respected

  • Partnership

    – Ask questions and be involved in open and honest communication
    – Make decisions with my healthcare provider, to the extent that I choose and am able to
    – Include the people that I want in planning and decision-making

  • Information

    – Clear information about my condition, the possible benefits and risks of different tests and treatments, so I can give my informed consent
    – Receive information about services, waiting times and costs
    – Be given assistance, when I need it, to help me to understand and use health information
    – Access my health information
    – Be told if something has gone wrong during my health care, how it happened, how it may affect me and what is being done to make care safe

  • Privacy

    – Have my personal privacy respected
    – Have information about me and my health kept secure and confidential

  • Give feedback

    – Provide feedback or make a complaint without it affecting the way that I am treated
    – Have my concerns addressed in a transparent and timely way
    – Share my experience and participate to improve the quality of care and health services

For more information on the Charter, ask for a flyer on the Australian Charter of Healthcare Rights, or visit

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