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Emergency Online Consult

Emergency Online Consultation



Your Safety is our primary concern as we continue to provide the duty of care that our Dentists and Team deliver day in and day out.

We are now able to offer Online Emergency Consultation to determine how we can best care for you.

The criteria for an Online Emergency Consultation is:

  • Swelling or Inflammation 
  • Sore Tooth
  • Cracked Tooth
  • Broken Filling
  • Trauma / Accident
  • Uncontolled bleeding
  • Infant Lip and Tongue Tie 

If you have any other issues, questions or concerns, please do not hesitate to contact us directly. 


Once you have booked your consultation complete this MEDICAL FORM
and have ready PRIOR to your Consultation.  


Here's Trehan explains the Guide to our Emergency Online Consultation.


Here is what you need to know about your Online Emergency Consultation:

  • You will be provided with a 20-minute Consultation with our Dentist
  • There is a fee of $75 for the consultation, which is payable at the time of booking. This fee is non-refundable.
  • You will need to have access to Data / Internet that is stable and of a reasonable signal, as the consultation will involve video
  • If you decide the cancel the Online Consultation, there will be no refund provided.  Amendments to the time of your Consultation are possible 1 hour prior to your Consultation. If you are late to your consultation, this will impact on the overall time of your consultation, and a re-book and payment may also be required
  • You will be issued with a receipt after your visit from which you can claim directly with your Insurance Health Fund if you have coverage.

If you do need to attend, be assured that we have stringent measures in place allowing us to assist you with permitted dental emergencies while not putting our patients and Team at risk. We have many additional procedures in place over and above our excellent cross infection control to reduce the risks.



 Dr Hany will talk about what to expect when you come to see us.



Terms and Conditions related to Online Consultation – DentalCareXtra, KIDS and Snoring LaserCare

This Online Consultation does not and can not take the place of a more traditional physical Dental Practice Consultation.   The assessment made during this Consultation will not be as accurate as a normal visit to a Dental Practice due to the limits of information that can be obtained by the dentist. 

If you are charged a Consultation fee, this may be claimable through your Health Insurance Fund if applicable.  The Health Insurance Codes for claiming are 013 for the Consultation, 915 for Call out Fee, 018 for Medical Certificate and 924 for Prescription. We provide no assurances that these fee's are claimable, due to the nature of an Online Consultation, may or may not be covered by your Health Insurance Fund.  

All information discussed on this Online Consultation, including information relating to dental, medical and health conditions, products, and treatments, is for informational purposes only.

This information should not be considered complete and is not intended to be used in place of a physical patient Consultation, with a Dentist or any information contained on or in any product packaging or labels.

Information obtained during this Consultation is not exhaustive and does not cover all ailments, physical conditions or their treatment.

The Consultation is for informational purposes only and is to be used at your own risk. You should not disregard the need for a traditional physical dental or medical visit, or delay in seeking further medical or dental advice or treatment because of something you have understood or heard not this Consultation. You should not use the information obtained for a definitively diagnosing a dental or health problem or prescribing a medication. 

We will maintain privacy but keeping records and holding our records.  It is entirely the responsibility of the patient engaging in this Consultation to ensure they have suitable privacy. We cannot be held accountable for the information of a private nature being overheard by a third party at the patient's location.

We strongly urge that the patient select a private, quiet room, with reliable and stable internet access.  The place chosen should have a lock for privacy and good sound insulation, that will not be disturbed or allow third parties to overhear the discussion for the duration of the Consultation.

The time allowed for the Consultation will be limited and may have to be cut short. If you are not on time for your Consultation, you may have to forfeit. We have no control and cannot be held responsible for internet dropouts.  It is the Doctor's express right to end the Consultation whenever they need or the Consultation is being impacted by a poor connection.

Only Consultations that have completed and returned the necessary documentation as requested and responded positively to an agreement with this disclaimer will be eligible to receive a Consultation.

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Oral Health and Beyond

Contact Us

KIDS – Healthy Kids Nurtured by Nature

p:(07) 4942 5111


a: 6 Discovery Lane, Mackay QLD 4740

Open Hours

Monday 9:00am to 5:00pm
Tuesday 9:00am to 5:00pm
Wednesday 9:00am to 5:00pm
Thursday 9:00am to 5:00pm
Friday 9:00am to 3:00pm
Saturday – CLOSED
Sunday – CLOSED

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