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Your Healthcare Rights

Do you know your healthcare rights?

  • Access

    - Healthcare services and treatment that meets my needs
  • Safety

    - Receive safe and high quality health care that meets national standards
    - Be cared for in an environment that is safe and makes me feel safe
  • Respect

    - Be treated as an individual, and with dignity and respect
    - Have my culture, identity, beliefs and choices recognised and respected
  • Partnership

    - Ask questions and be involved in open and honest communication
    - Make decisions with my healthcare provider, to the extent that I choose and am able to
    - Include the people that I want in planning and decision-making
  • Information

    - Clear information about my condition, the possible benefits and risks of different tests and treatments, so I can give my informed consent
    - Receive information about services, waiting times and costs
    - Be given assistance, when I need it, to help me to understand and use health information
    - Access my health information
    - Be told if something has gone wrong during my health care, how it happened, how it may affect me and what is being done to make care safe
  • Privacy

    - Have my personal privacy respected
    - Have information about me and my health kept secure and confidential
  • Give feedback

    - Provide feedback or make a complaint without it affecting the way that I am treated
    - Have my concerns addressed in a transparent and timely way
    - Share my experience and participate to improve the quality of care and health services

For more information on the Charter, ask for a flyer on the Australian Charter of Healthcare Rights, or visit www.safetyandquality.gov.au

created with care by

Oral Health and Beyond

Contact Us

KIDS – Healthy Kids Nurtured by Nature

p:(07) 4942 5111

e: mackay@healthykidsqld.com.au

a: 6 Discovery Lane, Mackay QLD 4740

Open Hours

Monday 9:00am to 5:00pm
Tuesday 9:00am to 5:00pm
Wednesday 9:00am to 5:00pm
Thursday 9:00am to 5:00pm
Friday 9:00am to 3:00pm
Saturday – CLOSED
Sunday – CLOSED

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